Projects
Telco
SmartBe3 led a telco's shift from traditional monitoring to observability, driving remarkable results. With 30+ agile teams, the project achieved a 50% sales increase, 75% reduction in war room times, and a 55% decrease in Mean Time to Incident. This transformation positioned the client for success in the dynamic telecom landscape.
Overview
SmartBe3 undertook a transformative project with a leading telco with a workforce exceeding 25,000 employees and a global presence across multiple countries. As a quadruple-play enterprise, the client engaged SmartBe3 to drive the evolution from traditional monitoring to observability. The project involved collaboration with over 30 agile teams spanning various business units.
Challenges
Diverse Business Units:

  • The client, operating as a quadruple-play enterprise, faced the challenge of coordinating and aligning diverse business units.
Traditional Monitoring Constraints:

  • The existing traditional monitoring system required an overhaul to adapt to the dynamic needs of the telecommunications industry.
Solutions
Observability Transformation:
  • SmartBe3 spearheaded the transformation from traditional monitoring to a more dynamic observability framework, ensuring adaptability to the complexities of the telecom sector.
Collaboration with Agile Teams:
  • Engaged with over 30 agile teams across various business units to ensure a unified and collaborative approach to the observability transformation.
Results
Increased Sales Rate:
  • The observability transformation contributed to a remarkable 50% increase in the sales rate, showcasing the positive impact on business outcomes.
Reduced War Room Times:
  • The project led to a substantial 75% reduction in the time spent in war rooms, streamlining incident response and resolution.
Decreased MMTI (Mean Time to Incident):
  • MMTI experienced a significant decrease of 55%, highlighting the efficiency gains in incident detection and resolution.
In conclusion, SmartBe3's collaboration with the client resulted in a successful transformation from traditional monitoring to observability. The positive outcomes include a notable increase in the sales rate, a significant reduction in war room times, and improved efficiency with a reduced Mean Time to Incident (MMTI). The project not only addressed the challenges of a quadruple-play enterprise but also positioned the client for continued success in the dynamic telecommunications landscape.